Shipping & Returns

Shipping & Delivery

Fulfilled by Brands

All orders are packed and shipped by the respective brand. We coordinate the process and update tracking details, but inventory and dispatch are handled at the brand level.

Shipping Timelines

Delivery timelines vary by brand.

  • For India-based brands, estimated delivery timelines are mentioned clearly on each product page.
  • For International brands, timelines may be longer due to customs and cross-border logistics. Estimated delivery windows are mentioned on the product page itself.

We recommend checking the shipping estimate before placing your order.

Tracking Your Order

Once your order is dispatched by the brand, we'll update the tracking ID on your order confirmation page and share it via email so you can track the shipment end-to-end.

Delays

Occasionally, deliveries may be affected due to courier disruptions, customs clearance, regional restrictions, or high-volume periods. While we coordinate closely with brands, final dispatch timelines remain with the brand partner.

Address Responsibility

Please ensure your shipping address and contact details are accurate at checkout. If an incorrect or incomplete address is provided:

  • The shipping carrier may attempt re-delivery (additional charges may apply).
  • We cannot guarantee refunds for failed deliveries due to incorrect information.

If you need to update your address, contact us immediately before the order is dispatched.

Returns & Support

Because we are a marketplace, return policies may differ slightly by brand. The applicable return window and eligibility criteria are mentioned on each product page.

For India-Based Brands

If your order is from an India-based brand, we will connect you directly with the brand's official support team for faster resolution and help you so that your process is smoother as well.

For International Brands

For international brands listed on our platform, we manage customer queries and coordination in-house. Our team will handle communication, return approvals (if applicable), and resolution.

Important Notes

  • Items must be unused, unworn, and returned in original packaging (unless otherwise stated by the brand).
  • Certain products (limited drops, made-to-order items, innerwear, personal care, etc.) may be non-returnable. This will always be specified on the product page.
  • Refund timelines depend on the respective brand's processing cycle and payment method used at checkout.

If you need help at any point, reach out to our support team at contact@theislands.shop or DM us on Instagram and we'll guide you to the right resolution quickly.